Psychological Services

The many and diverse challenges and transitions of ageing can be overwhelming and result in the experience of depression, anxiety, trauma and/or other mental health difficulties.

Trish uses evidence based therapeutic approaches to help clients understand their presenting and underlying difficulties and develop coping strategies to ease symptoms and live a healthier life.

Therapy can occur individually, or for families, depending on the circumstances and preferences of clients. Group programs are also available periodically within a clinic, community or residential aged care setting.

Individual Counselling

Family Counselling

Group Program

Trish also provides Employee Assistance Services (staff counselling) for aged care organisations. Aged and community care is a special and unique work environment with diverse rewards and challenges for employees who are committed to delivering quality care for residents. Trish combines particular insight into the environment of aged care with over a decade of experience as a Counsellor in the field of ageing. Trish provides confidential psychological support and interventions (including psycho-education on a range of topics) for employees of community and residential aged care.

Elder Matters appointments are available at three clinic locations and/or residential aged care facilities by appointment, and can be arranged by contacting Trish Carroll through this website or directly by phone: 0408 452 663.

Please note: Disability access and street parking are available at each clinic location.

Professional Fees

General Information

Fees and funding assistance vary depending on the service, referral source and eligibility of each client. Full payment is required at the time of consultation.

Medical Rebates

Medicare Rebates are available with the appropriate referral from a GP or Medical Specialist and can be processed at the time of consultation.

As a Registered Psychologist, Trish Carroll can provide services to clients referred by a GP under a Mental Health Care Plan or a Chronic Disease Management Plan, or clients who have a referral from a Psychiatrist. Clients may be eligible for a rebate for up to 20 treatment sessions in each calendar year.

Private Health

Your private health insurer may cover part or all of your appointment if you have a policy with appropriate eligibility. Please check your policy entitlements with your Private Health Fund prior to making an appointment.

Other Funding Assistance

There are other funding bodies that may be available to you. Elder Matters can treat clients with referrals from Employee Assistance Programs and the Department of Veteran Affairs.

Cancellation Policy

Elder Matters understands life can be unpredictable. However, cancellation at late notice or non-attendance means:

  • We are unable to offer this appointment to another client who may be on a cancellation or waiting list for an appointment;
  • Your therapy progress is delayed;
  • The administration cost to the business and the Psychologist who spent time preparing for your session is not recovered.

Elder Matters require 1 full business days’ notice if you are unable to attend your appointment.

For example: if your appointment is

  • 9am Monday, please notify before 9am Friday
  • 9am Tuesday to Saturday, please notify by 9am the previous day

Cancellation Fees

If the required notice is not given, a Cancellation / Non-Attendance fee equal to 100% of your consultation fee will be charged. The Cancellation / Non-Attendance fee is not covered by Medicare.

Please Note: Payment of Cancellation fee will be required prior to booking your next appointment.

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